Security Alert

"When I try to submit on my Windows computer my progress gets stuck at 50%."

Or you may get this error message: "Security Alert: Unable to read/write exam file on disk. Do NOT proceed."


You may have a Microsoft Beta feature enabled that is interfering. This will resolve your issue:

1. Close all applications.

2. In your Windows search bar (magnifying glass on the taskbar), start typing "Control Panel" and choose the Control Panel app to open it.

1-search-control-panel-mark-sm.png

2. Under "Clock and Region" click "Change Date, time or number formats."

2-control-panel-mark.png

3. Select "Administrative Tab".

3-Administrative-tab.png

4. Click the "Change system locale..." button.

5-system-locale-mark.png

5. In the "Region" window that comes up UN-CHECK "Beta: Use Unicode UTF-8 for worldwide language support" and click OK.

6-UNcheck-beta-mark2.png

6. Click "Restart Now" when prompted.

7-restart-now.png

7. Take and submit a NEW practice exam.


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