Search common support questions
If you received a violation number, enter it here.
Exam4 currently supports: ( What OS Version do I have?) Windows 10 ( Home, Pro, Edu and Enterprise) [versions 1803, 1809, 1903, 1909, 2004, 20H2] Windows 8.1 ( Home, Pro and Enterprise) macOS 11.0.x Big Sur (including Apple's new M1 Processor) macOS 10.15.x Catalina macOS 10.14.6 Mojave macOS 10.13.6 High Sierra (*Support ends August 1, 2021) Please note: You must also have full administrative rights to your device in order to run Exam4. Users of institutionally owned/controlled devices should contact their IT Department for assistance.
Please note that the following operating systems and hardware configurations are NOT supported:
Beta OS versions
Apple Macintosh OS X 10.13.5 and earlier
Apple iDevices (iPad, iPhone, etc.)
Windows 8 and earlier
Windows (RT, IoT, Mobile, Team & S versions) Windows 10 SL (non-English Editions) Surface devices that do not have Windows 10 Home, Pro, Education or Enterprise version
Virtual operating systems (VMs)
Anything else not specifically listed as supported above
Virtual external displays (monitors) are not permitted when using Exam4. This includes the use of screen capture tools and OS features such as Sidecar. If you are using some screen capture tool, stop using it and restart Exam4. If you are seeing the image... [Read More »]
Yes! You will need to install a program called Rosetta, if you haven't already done so. If you need it Exam4 will prompt you to install it.
Troubleshooting steps to resolve this message:
Make sure that your Wi-Fi is on and connected to the Internet. If you are using a VPN (NordVPN, ExpressVPN, etc) try turning it off before starting your exam.
Exam files are encrypted and can only be opened by exam administrators at your school. The files can only be opened and read with special software which is only for Admin use.
You'll need to change your computers language settings to use Exam4. Note that there are TWO parts to fixing this issue and you must do both parts:
* Also Note - if you are running Windows 10 Single Language Edition with a Non-English language you may be...
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Open Windows Explorer and navigate to C:\Exam40. For Windows Users > For Mac Users > Open Exam4 Click on "Select existing exam" Click on [Open Exam Files in Finder] For Exam submittal receipts (both Windows and Mac) - Open Exam4 Click on "Select existing exam" Select the desired exam Click on "View Exam Submittal Receipt"
There is the option to pay with a credit or debit card after you click on the "Pay ($ Amt) via card" link. This is located on the same screen as the download link, which appears just after you fill in your registration form. Return to our website > click your state > scroll down to "Already registered?" and click the link below that says "skip to download" >...
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When you download, you must take careful note of where you are saving the file. Go to that location, find the correct file, then double-click to install and run. It may help to create a special folder for downloads and keep it in a convenient location so you can be sure to find it.
On Apple computers you have to give each application permission to use hardware such as the camera, and allow software components to be installed.
It is VERY important that you approve all prompts for permission when installing Exam4 and then run and... [Read More »]
Exam4 has detected more than one display device. This usually means you have an external monitor connected. You will need to disconnect your external/extra monitor(s) and then relaunch Exam4.
Be sure that your Airport/WiFi is turned on and under Network Preferences, be sure your location is set to Automatic.
This violation can also happen if your internal built-in WiFi is not functional. An external WiFi adapter is not a supported substitute. Only a working internal WiFi adapter will clear this violation.
Some schools require that you be on the school's network in order to submit electronically. You may need to be at school for Exam4's network connection to work. It is also possible your security software (such as Norton Internet Security) is blocking the transmission. Try disabling this for a brief time and attempt to submit the exam while it is turned off.
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