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Supported Operating Systems

Exam4 currently supports: (What OS Version do I have?)

  • Windows 10 (Home, Pro, Edu and Enterprise) (including "Spring 2019 Update (v1903)")
  • Windows 8.1 (Home, Pro and Enterprise)
  • macOS 10.15 Catalina
  • macOS 10.14.6 Mojave
  • macOS 10.13.6 High Sierra

Please note that the following operating systems and hardware configurations are NOT supported:

  • Beta OS versions
  • Apple Macintosh OS X 10.12.6 and earlier
  • Apple iDevices (iPad, iPhone, etc.)
  • Windows 8 and earlier
  • Windows (RT, IoT, Mobile, Team & S versions)
  • Windows 10 SL (non-English Editions)
  • Surface devices that do not have Windows 10 Home, Pro, Education or Enterprise version
  • Linux
  • Chromebooks
  • Virtual operating systems (VMs)
  • Anything else not specifically listed as supported above

Security Violation 500 (Windows)

This violation indicates Exam4 has detected the application VMWare on your computer. You will need to remove this software from your computer in order to pass the Security Check. 

Error 12 - unable to connect to the network

Some schools require that you be on the school's network in order to submit electronically. You may need to be at school for Exam4's network connection to work. It is also possible your security software (such as Norton Internet Security) is blocking the transmission. Try disabling this for a brief time and attempt to submit the exam while it is turned off.

In... [Read More »]

How do I uninstall prior versions of Exam4?


Macintosh
Remove all versions of Exam4 app from your Applications and Download folders.
Windows
Use the Uninstall function of Add/Remove Programs.
You can also Uninstall manually.
1) Go to C:\Program Files\Extegrity or C:\Program Files (x86)\Extegrity delete the Exam4 folder.
2) Go to desktop / Start menu delete Exam4 icons (red "e") and any download... [Read More »]

Why can't I open my practice exam?

Exam files are encrypted and can only be opened by exam administrators at your school. The files can only be opened and read with special software which is only for Admin use.

My new download is not over-writing a previous version of the software.

When you download, you must take careful note of where you are saving the file. Go to that location, find the correct file, then double-click to install and run. It may help to create a special folder for downloads and keep it in a convenient location so you can be sure to find it.

Security Violation 501 (Windows)

Violation 501 indicates Exam4 has detected VMWare on your computer, specifically VMWare Tools. You will need to remove them in order for Exam4 to run.

Firewall Violation

If you are getting and error message saying 'Failed to engage firewall....' or a Firewall Violation

FOR WINDOWS USERS: Make sure your Windows firewall is turned ON, then run Exam4 again.

If you cannot turn the Windows firewall on, your computer may have... [Read More »]

Why can't I see the payment link or button?

Some Firefox browser users have reported not being able to see the payment section of the registration sequence. Please try again using a different browser, such as Internet Explorer. Don't worry about registering multiple times — our system will recognize you.

Security Violation 501M (Mac)

Be sure that your Airport/WiFi is turned on and under Network Preferences, be sure your location is set to Automatic.

This violation can also happen if your internal built-in WiFi is not functional. An external WiFi adapter is not a supported substitute. Only a working internal WiFi adapter will clear this violation.

 

Security Violation 825IS (Windows)

Generally this is as a result of  another exam software being installed your laptop. Try uninstalling it, prior to using Exam4.

In rare cases it is caused by your account not having full administrative rights to the laptop. Often this is as a result of... [Read More »]

Refund policy

Extegrity User Support will make all reasonable efforts to assist with installation and operation of software when timely requested; accordingly, we have a strict "no refund" policy on this basis. For most other issues, including withdrawal from an exam, Extegrity matches the refund policy of your examiner. Verified overpayments will be corrected.

How do I pay for my Bar Exam registration?

There is the option to pay with a credit or debit card after you click on the "Pay ($ Amt) via card" link. This is located on the same screen as the download link, which appears just after you fill in your registration form. Return to our website > click your state > scroll down to "Already registered?" and click the link below that says "skip to download" >... [Read More »]

ExamOpener - Installation

ExamOpener
Fall 2019 v2(F19.2)

This version of ExamOpener uses a LibreOffice print engine, with a new print to PDF engine.

A new Multiple Choice analysis tool has been added for use with Exam4 and the ExamOpener tool. You can download the new ExamStats... [Read More »]

ExamRecevier - Installation

ExamReceiver (Fall 2019)
This is the server software used for collection of electronically submitted exams at your institution. This server application is extremely lightweight and has a very modest resource requirement.

This version includes new... [Read More »]

Resolution scaling is set too high - Windows 7

The first thing to verify is that you have full administrative rights over your machine. Being logged in to a user account without admin rights can cause this error message.


This issue is more common on newer machines with 4k resolution that have been... [Read More »]

Security Violation 875TS (Windows)

Generally this is as a result of  another exam software being installed your laptop. Try uninstalling it, prior to using Exam4.

In rare cases it is caused by your account not having full administrative rights to the laptop. Often this is as a result of... [Read More »]

Should I upgrade my Mac?

macOS 10.14 Mojave System Requirements

It will run on these machines:

MacBook (Early 2015 or newer)

MacBook Air (Mid 2012 or newer)

MacBook Pro (Mid 2012 or newer)


* If your machine is older than these models we advise upgrading to 10.13.6 "High Sierra" to... [Read More »]

Security Violation 502 (Windows)

This violation indicates Exam4 has detected the application VirtualPC on your computer. You will need to remove this software from your computer in order to pass the Security Check. 

Security Violation 504 (Windows)

This violation indicates Exam4 has detected the application Parallels on your computer. You will need to remove this software from your computer in order to pass the Security Check. 

Security Violation 505 (Windows)

This violation indicates Exam4 has detected the application Oracle VirtualBox on your computer. You will need to remove this software from your computer in order to pass the Security Check. 

Security Violation 499M (Mac)

Something on your computer is preventing Exam4 from installing correctly.

The mostly likely program is your security software. In some cases AOL DataMask is the culprit and should be uninstalled. 

Security Violation 508 (Windows)

This violation indicates Exam4 has detected Hyper-V on your computer. You will need to remove this software from your computer in order to pass the Security Check. 

This check can also happen if you are trying to run Exam4 in the Windows 10 Sandbox. Exam4 will not run from the sandbox.

ExamDocViewer Help

ExamDocViewer (Fall 2016)
This is a product for use with a Remote Proctoring System like ProctorU. It allows for the encryption and delivery of Exam Questions in our proprietary viewer software. Works on both Mac and Windows.

Instructions and links to use ExamDocViewer with your own ExamReceiver 

Download link: SecureDocsApplications-16.11.2.0.zip

This zip... [Read More »]

Violation code 700

Exam4 has detected more than one display device. This usually means you an external monitor connected. You will need to disconnect your external/extra monitor(s) and then relaunch Exam4.

Contact Exam4 User Support